Last updated: September 19, 2026
LeElara (“LeElara”, “we”, “us”, or “our”) operates this online store and website. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact us, create or use an account, subscribe to marketing, or otherwise interact with our services.
Our store is powered by Shopify. We also use print-on-demand and fulfillment partners, including Printful and Printify, to manufacture and ship certain products. Depending on the product ordered, information necessary to fulfill your order may be shared with these providers and, in the case of Printify, with the independent print provider that produces and ships the product.
By using our website or services, you acknowledge that you have read this Privacy Policy and understand the practices described below.
1. Personal Information We Collect
Depending on how you interact with LeElara, we may collect or process the following categories of personal information:
- Contact information: name, email address, telephone number, billing address, and shipping address.
- Order information: products purchased, variants, sizes, colors, quantities, personalization details where applicable, shipping method, order status, returns, refunds, and customer-service history.
- Payment and transaction information: payment method, transaction status, billing information, and payment confirmations. Full payment-card details are generally handled directly by Shopify or the applicable payment provider rather than stored by LeElara.
- Account information: login details, saved preferences, account settings, and purchase history where customer accounts are enabled.
- Communications: information contained in messages, support requests, reviews, feedback, or other communications sent to us.
- Device and technical information: IP address, browser type, device type, operating system, network information, unique identifiers, and similar technical data.
- Website usage information: pages viewed, products viewed, cart activity, checkout activity, referral information, and interactions with our website.
- Marketing preferences: email subscription status and other communication preferences.
2. How We Collect Personal Information
We may collect personal information directly from you, automatically through our website, from Shopify and payment providers, from Printful or Printify and relevant print providers, and from shipping carriers or other service providers involved in fulfilling or supporting your order.
3. How We Use Personal Information
We may use personal information to operate the LeElara store, process orders and payments, send order and shipping updates, manufacture and deliver products, provide customer support, investigate order problems, process eligible replacements or refunds, prevent fraud, maintain accounts, improve our services, send permitted marketing communications, and comply with legal, accounting, tax, and regulatory obligations.
4. Print-on-Demand Fulfillment: Printful and Printify
LeElara sells products that may be produced and fulfilled on demand. To complete these orders, we may share information necessary for production and delivery with Printful or Printify.
For products fulfilled through Printful, Printful may receive information required to manufacture, pack, ship, track, replace, or otherwise support your order.
For products fulfilled through Printify, Printify may receive the same type of information and may provide it to the independent print provider selected to manufacture and ship your product.
Information shared for fulfillment may include your name, shipping address, telephone number where required, email or order-contact details where necessary, ordered products, variants, sizes, colors, quantities, personalization details, shipping method, and information reasonably required to investigate a delivery or product issue.
Your purchase relationship remains with LeElara even when a third-party fulfillment provider manufactures or ships the product.
5. How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary for legitimate business, contractual, operational, or legal purposes. These parties may include Shopify; Printful; Printify and applicable Printify print providers; payment processors; shipping carriers; analytics, communications, security, and technology providers; professional advisers; government authorities where legally required; and parties involved in a legitimate business transaction.
We do not sell customer lists in the ordinary meaning of selling personal information for money. Certain privacy laws may define some advertising or data-sharing activities more broadly, and where required we provide applicable choices or opt-out mechanisms.
6. Shopify
Our store is hosted by Shopify. Shopify processes information about your use of the store in order to provide ecommerce, checkout, customer account, fraud-prevention, analytics, security, and other services.
Information submitted through LeElara may therefore be transmitted to and processed by Shopify and its service providers in countries other than your own.
You can review Shopify’s privacy information at Shopify Consumer Privacy and privacy-request options at Shopify Privacy Portal.
7. Cookies and Similar Technologies
LeElara, Shopify, and certain service providers may use cookies, pixels, local storage, and similar technologies to operate the website, maintain cart and account functionality, remember preferences, measure performance, understand customer interactions, prevent fraud, and support analytics or advertising where permitted.
Where required by law, non-essential cookies or similar technologies will be used subject to applicable consent requirements.
8. Marketing Communications
If you subscribe to marketing communications or otherwise provide permission where required, we may send information about new products, launches, offers, and LeElara updates. You may unsubscribe from promotional email at any time using the unsubscribe link in the message.
We may still send transactional or service communications relating to orders, payments, delivery, security, or customer support.
9. International Processing and Transfers
Shopify, Printful, Printify, payment providers, carriers, and other service providers may operate in multiple countries. Personal information may therefore be stored or processed outside the country where you live.
Where applicable law requires safeguards for international transfers, we or our service providers may rely on recognized legal transfer mechanisms or other appropriate safeguards.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, dispute resolution, accounting, tax, legal, and regulatory requirements.
11. Information Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse. No website, internet transmission, or storage system can be guaranteed to be completely secure.
12. Your Privacy Rights
Depending on where you live, applicable privacy law may give you rights such as access, correction, deletion, restriction, objection, withdrawal of consent, data portability, and certain advertising or sharing opt-outs.
These rights are not absolute and may be subject to verification, legal exceptions, or retention obligations. We may request information necessary to confirm your identity before completing a request.
13. Children’s Privacy
Our services are not directed to children where collection of personal information from children is prohibited by applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.
14. Third-Party Websites and Services
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review the privacy terms of any third party you visit or use.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, fulfillment partners, technology, legal obligations, or privacy practices. When we update the policy, we will revise the “Last updated” date shown at the top of this page and provide additional notice where required by law.
16. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how LeElara handles personal information, please contact us through our Contact Us page.
For questions specifically about an order, include your order number so we can locate the transaction and assist you more efficiently.